Team Leader – Sight Loss Advice Service


Team Leader – Sight Loss Advice Service

This is an exciting opportunity for a friendly professional to join RNIB’s newly established UK Wide Sight Loss Advice Service as a Team Leader based at our Head Office in London.

Open 8am-8pm weekdays and Saturday 9am – 1pm, RNIB’s Advice Service is a crucial component of our telephone and online-based National Advice and Specialist Services. Providing immediate and effective support, we offer invaluable first-time and in-depth advice to people with sight loss, their family, friends and carers.

As a Team Leader for the Sight Loss Advice Service, you’ll provide support to your direct line reports and the wider team. In order to support your direct line reports, you will provide supervision, mentoring and coaching to ensure they feel fulfilled within their roles and are able to deliver the service effectively. You will also operate a rota system with your Team Leader colleagues to manage delivery of the service during our operational hours.

We are seeking individuals with a proven background in managing generalist advice services and providing advice on a number of different subject areas, which include:

  • Welfare benefits and sources of financial support
  • Certification and registration
  • Eye conditions, low vision assessments, relevant medical treatments and procedures
  • Employment
  • Technology and online communication
  • Children and young people’s services

Highly organised and calm under pressure with the flexibility to work evenings and occasional Saturdays, you will competently cope with managing a busy telephone advice service, whilst actively supporting your line reports to achieve positive results for our customers. Positive, empathetic and motivated, you’ll work on your initiative and as part of a supportive team.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

  • 26 days holiday per year (plus bank holidays), which increase with service;
  • Excellent pension schemes.
Contract: Permanent
Hours: Full Time
Region: London
Location: London
Salary: £33,423 per annum (inclusive of £3,603 pa LW allowance)
Closing Date: October 24, 2017
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