Residence Assistant


Residence Assistant

The role

Our halls are more than just a place to stay; they are a place to call home. We want our students to have the best living experience possible and pride ourselves in providing a first class customer orientated service in the provision of safe, secure and affordable accommodation.

London is a city that never stops and neither do our Halls of Residence! Due to an increase in resident needs outside of the traditional ‘9-5’, we are expanding our service to reflect a true 24/7 operation and we are expanding our team to help manage the service round the clock with Residence Assistants firmly at the heart of the team.

As Residence Assistant you will deliver a range of customer focused and building services in and around the residents’ flats & rooms and you will be the first point of contact for many different enquires and support.

The Residence Assistant role is the front line service to our residing students. From changing a light bulb or cleaning a kitchen to assisting in reception or doing grounds maintenance, the role is key in to giving our students an experience they’ll never forget. No day is ever the same and you would be working within a fantastic team 35 hours a week across a set shift pattern (between Monday – Sunday 08:00 – 20:00) covering 365 days a year. If you have experience in either front of house customer service, handyperson maintenance, cleaning or security this is the perfect role if you’re seeking a new challenge!

Why choose us?

So why choose us? UAL is Europe’s largest provider of education in art, design, fashion, communication and performing arts. We also offer generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

If this sounds like the job for you we will be hosting open assessment day on Friday 20th October between 9:30am – 2:00pm. We will be recruiting for both daytime and night-time positions at the open assessment day.

To reserve a space at our open assessment day please email your CV by Tuesday 17th October to

Confirmation of your place will be sent to you on the Wednesday 18th October 2017 via email.

Full job details can be found in the job description. If selected to attend, you will be required to bring a form of government issued ID on the day. All successful appointments will be subject to referencing and enhanced DBS checks.

Your profile

You will have extensive experience in the maintenance of domestic and building environments with demonstrable skills in one of the following: basic plumbing, basic carpentry, and cleaning and security provisions. A City & Guilds qualification in relation to any field within the area of maintenance of domestic and building environments is advantageous but not essential.

You will be required to demonstrate an understanding of Health and Safety legislation and be used to working within procedures and measure to control risks to yourselves and others. An understanding of specific health and safety procedures relating to building management such as COSHH and Fire evacuation practices is desirable.

You will provide first class customer service to many different people and must therefore be able to maintain a friendly courteous attitude at all times. You must be able to work well under pressure and can work unsupervised for periods as well as being part of a wider team. You will be computer literate and have a basic understanding and working knowledge of Microsoft Office Applications; including Outlook, Word, Excel and PowerPoint.

Full training will be provided for role specific activities and duties including SIA Security qualification.

You will be required to complete an enhanced DBS check.

Contract: Permanent
Hours: Full Time
Region: London
Location: London
Salary: £24,034-£28,274 per annum
Closing Date: October 17, 2017
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