CCW Short Course Enquiries Assistant


CCW Short Course Enquiries Assistant

The role

Exciting opportunity for an enthusiastic and resilient team player with a ‘can-do’ attitude to join a busy marketing and customer service team within a world leading university.

Based in our Short Course office at Chelsea College of Arts, your main challenge in this role is to manage a high volume of enquires with a view to converting enquirers to fully enrolling customers on our wide range of short courses. Enquires are managed in Sales Force – the University CRM system – as well as via telephone and in person.

Key to your success will be the ability to commit to the role whilst ensuring both students and tutors receive the support and information they need, along with fantastic customer service that matches the high quality of our courses and reputation.

The role also involves creating engaging content for CCW short courses social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.

Why choose us?

University of the Arts London is a vibrant world centre for innovation, drawing together six Colleges with international reputations in art, design, fashion, communication and performing arts.

UAL Short Courses Limited provides short courses, consultancy, tailor-made training and study abroad programmes and aims to be the global leader in high quality courses and product in art, design, fashion, communication and performance and to maximise an income through creative enterprise for investment in the future of the University and its student community.

Your profile

The ideal candidate will be educated to degree level, with good working knowledge of Microsoft Word and Excel, and strong customer service experience – ideally in a sales and/or marketing environment. Attention to detail, and the ability to communicate clearly to others in person is a key requirement. An understanding of using Social Media platforms in a marketing and customer service role is essential, and a background or interest in the arts would be desirable.

Contract: Permanent
Hours: Full Time
Region: London
Location: London
Salary: £24,034 - £28,274 per annum
Closing Date: October 24, 2017
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