University of the Arts London: CRM Support Officer
Reporting to and working closely with the CRM Manager, the CRM Support Officer will administer the implementation of the University’s CRM strategies and practices for student marketing and recruitment across its UK, EU and international markets.
Working collaboratively with colleagues across Student Marketing and Recruitment, Colleges and other departments across the University, the post-holder will play a key role in ensuring that UAL achieves a first-class prospective student experience from enquiry through to enrolment, working to promote the delivery of high levels of customer service and the use of appropriate CRM technologies, systems and processes to convert prospective enquirers to applicants and enrolments. Prospective student CRM activities include (but are not limited to) enquiry handling, student recruitment event management and enquirer/applicant communications.
The post-holder will provide day-to-day administrative support for the University’s CRM system(s) associated with prospective student marketing and recruitment activities for pre-degree and degree-level study. This work includes delivering advice, support, guidance and training to all system users; monitoring users to ensure correct and efficient use of the system; assisting the CRM Manager with deploying system developments and upgrades; producing insight reports utilising data held within the CRM system; and participating in a Student Marketing and Recruitment (SM&R) CRM Practitioners’ Group forum.
Why choose us?
University of the Arts London (UAL) is Europe’s largest specialist art and design university ranked sixth in the world for art and design in the QS World University Rankings® 2017. The University draws together 6 renowned Colleges, each with its own world-class reputation: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, and Wimbledon College of Arts.
The successful candidate will have experience within system administration, including an understanding of CRM practices and theories. You will have the ability to undertake CRM system administration tasks including user support and training, implementing system upgrades, and deploying system developments. The ability to build effective external working relationships with consultants and technical developers and to work independently without direct supervision is essential. Experience of working in the higher education sector is desirable.
In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. Relocation assistance is available.
Closing Date: 18 October, 2017
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